Below is a list of commonly asked questions about UM Sports shipping information. We do our best to provide an answer to all questions, but if you are still unsure on something, please get in touch with us.
If you are after information regarding returns, you can find everything over on our refunds policy page.
All shipping information provided has been evaluated in accordance with Australian Consumer Law.
HOW LONG DO ORDERS TAKE TO SHIP?
UM Sports aim to have all orders received before 10am (AEST) Monday-Friday shipped that same day. Please note there may be a longer delay during sale periods, orders received on weekends, or delivery to remote locations.
For standard shipping - All orders should arrive between 3 - 14 working days.
For express shipping - All orders should arrive between 2 - 5 working days.
We use AusPost for all deliveries, including standard and express post.
If your order is bulky (5kg or more): Please allow additional time for these goods to be delivered.
If you have left custom delivery instructions: UM Sports is not liable for any loss that may occur from custom delivery instructions.
HOW DO I TRACK MY ORDER?You will be provided with a tracking number upon shipment of your order. If you do not receive a tracking number, please contact us and we will get this fixed up. Make sure you check your spam folder too.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
Standard Shipping ($100 - $200) - $10.00
Express Shipping ($100 - $200) - $15.00
I THINK I PUT MY ADDRESS IN WRONG!
MY ORDER HASN'T ARRIVED
THERE'S A PROBLEM WITH MY ORDER
DO YOU SHIP INTERNATIONALLY?
Yes! We do, although additional international shipping costs may occur.
DO YOU OFFER RETURNS?
UM Sports offer returns in accordance with Australian Consumer Law.
For full details, please see our refunds policy
UM Sports wants you to be satisfied with your purchase, and of course, we will meet all our obligations under the Australian Consumer Law.
UM Sports reserves the right to not offer a refund or exchange where the item fault is the result of misuse or neglect. This is in accordance with Australian Consumer Law.