Below is a list of commonly asked questions about UM Sports shipping information. We do our best to provide an answer to all questions, but if you are still unsure on something, please get in touch with us.

If you are after information regarding returns, you can find everything over on our refunds policy page.

All shipping information provided has been evaluated in accordance with Australian Consumer Law.

HOW LONG DO ORDERS TAKE TO SHIP?

UM Sports aim to have all orders received before 10am (AEST) Monday-Friday shipped that same day. Please note there may be a longer delay during sale periods, orders received on weekends, or delivery to remote locations.

For standard shipping - All orders should arrive between 3 - 14 working days.

For express shipping - All orders should arrive between 2 - 5 working days.

We use AusPost for all deliveries, including standard and express post.

If your order is bulky (5kg or more): Please allow additional time for these goods to be delivered.

If you have left custom delivery instructions: UM Sports is not liable for any loss that may occur from custom delivery instructions.

HOW DO I TRACK MY ORDER?

You will be provided with a tracking number upon shipment of your order. If you do not receive a tracking number, please contact us and we will get this fixed up. Make sure you check your spam folder too.

HOW MUCH DOES IT COST TO SHIP MY ORDER?

We use a tier-based system to evaluate the price of shipping.

Standard shipping

Standard Shipping ($0 -$100) - $8.00
Standard Shipping ($100 - $200) - $10.00

Standard Shipping ($200+) - $12.00

Express shipping

Express Shipping ($0 -$100) - $12.00
Express Shipping ($100 - $200) - $15.00

Express Shipping ($200+) - $17.00

All orders over $150 have the option to select Free Standard Shipping.

We also offer Click and Collect at our Sumner location.

I THINK I PUT MY ADDRESS IN WRONG!

Please contact us ASAP and we will get this fixed up. Usually, if our system doesn't recognise a valid address, AusPost won't allow us to ship the parcel. We will generally reach out to you if we can't pair up the correct address you supplied.

MY ORDER HASN'T ARRIVED

if your order hasn't arrived in the expected timeframe of 14 days, please contact us as soon as possible and we will track down your order and work out a solution for you.

THERE'S A PROBLEM WITH MY ORDER

If you received the wrong item, the order has been damaged or you are not happy with your product, please contact us as soon as possible.

Although we are unable to offer refunds once a product is opened, we still want to work out a solution that keeps you happy.

DO YOU SHIP INTERNATIONALLY?

Yes! We do, although additional international shipping costs may occur.

DO YOU OFFER RETURNS?

UM Sports offer returns in accordance with Australian Consumer Law.

For full details, please see our refunds policy

UM Sports wants you to be satisfied with your purchase, and of course, we will meet all our obligations under the Australian Consumer Law.

UM Sports reserves the right to not offer a refund or exchange where the item fault is the result of misuse or neglect. This is in accordance with Australian Consumer Law.

Shipping Policy