Below is a list of commonly asked questions about UM Sports refunds information. We do our best to provide an answer to all questions, but if you are still unsure on something, please get in touch with us.
WHAT IS YOUR RETURNS POLICY?
Customer satisfaction and experience is our highest priority at UM Sports, so we try to make our returns and refund policy reflect that.
All our refunds are structured in accordance with the Australian Consumer Law.
30 DAY PRODUCT GUARANTEE
If you change your mind or are simply unhappy with the product you purchased, feel free to return the unopened product to us for a full refund within 30 days of purchase. Please make sure you provide a receipt for proof of purchase. Please note, shipping must be covered at the customer's expense.
Unfortunately, these things do happen. If the products you received are damaged or faulty, please notify us within 7-14 days of purchase. Make sure to retain your receipt and provide clear evidence that your purchase is either damaged or faulty.
CHANGE OF MIND REFUNDS
If you change your mind or are simply unhappy with the product you purchased, feel free to return the unopened product to us for a full refund within 30 days of purchase.
Please note this doesn't cover shipping costs, and this will be at your expense.
WHEN DON'T WE ACCEPT REFUNDS?
Some situations where we may refuse to offer you a refund include:
- You purchased the product outside of the 30 day purchase period.
- Your product has been opened and has been visibly used.
- Returning a product that we don't sell.
- Any other exceptions that apply under the Australian Consumer Law.
UM Sports reserves the right to refuse a refund at any time in accordance with Australian Consumer Law.
I WANT TO MAKE A RETURN
No dramas, please contact us and provide us with your order number, full name, and reason for returning the product.
In some situations, we may ask for photos of the product or other additional information to confirm the validity of the return.
I RECEIVED THE WRONG PRODUCT
If you believe you received an incorrect product, please contact us as soon as possible and we will get this sorted for you.
Please note although these matters are an unfortunate occurrence, replacement products will not be shipped until return pick-up confirmation is received by the selected courier service.
All incorrect product return labels will be paid by UM Sports.